Privacy Policy
Governs how we collect and store your personal data; these terms reference it directly when explaining account verification and identity checks.
LEGAL REFERENCE
Terms That Govern Your hhbb Account
These terms set out the agreement between you and hhbb when you open an account and use our platform in supported regions of Pakistan. Read them before you...
Applies to all account holdersGoverned by applicable lawUpdated with noticePakistan-supported regionsJazzCash & Easypaisa covered
What These Terms Cover and Where They Apply
These terms apply to every interaction you have with hhbb, including account registration, fund deposits via JazzCash, Easypaisa, SadaPay, and Raast, withdrawal requests, and use of any game or sportsbook market we offer. Access to our platform is available where local law permits. We reserve the right to restrict or suspend accounts in regions where regulatory conditions change. By continuing to use
your account, you confirm that you have read and accepted these terms in full. We update this document when our policies change and will notify you through your registered contact details before any material revision takes effect.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
TERMS SUPPORT CHANNELS
Reach Us About These Terms
If any clause in these terms is unclear or you need clarification on how a specific rule applies to your account, our support team is available around the clock through the channels below.
Team online
Live Chat
Connect with our support agents directly through the on-site chat window. We aim to respond to terms-related queries within a few minutes during peak hours and within fifteen minutes at other times.
Email Support
Send a detailed query to our support address and we will respond with a written explanation referencing the relevant clause. Email responses are delivered within twenty-four hours of receipt.
Help Centre
Our help centre contains plain-language summaries of each major section of these terms, with worked examples covering account suspension, withdrawal holds, and dispute procedures.
POLICY TRUST SIGNALS
Why You Can Rely on These Terms
We have structured these terms to be transparent, enforceable, and consistent with the expectations of account holders in Pakistan. The signals below reflect how we maintain that standard.
Plain Language Drafting
Every clause is written to be understood without a legal background. Where technical language is unavoidable, we include a plain-English explanation directly beneath the formal wording.
Versioned Change Log
Each revision to these terms carries a version number and a summary of what changed. You can access previous versions through your account dashboard at any time.
Advance Notice of Changes
We notify you at least seven days before any material change takes effect, giving you time to review the update and decide whether to continue using your account.
Dispute Resolution Path
These terms include a clear, step-by-step dispute process. You raise the issue, we acknowledge within forty-eight hours, and we aim to resolve within fourteen days.
Account Data Rights
You may request a full export of your account data at any time. These terms specify exactly what data we hold, how long we retain it, and the process for requesting deletion.
Local Payment Compliance
Our handling of JazzCash, Easypaisa, SadaPay, and Raast transactions follows the payment-processing obligations set out in these terms, with timelines and dispute rights clearly stated.
TERMS ACROSS PAGES
How These Terms Align With Our Other Policies
These terms sit at the centre of our policy framework. The table below shows how each related policy connects to the core rules set out here, so you know where to look...
Cookie Policy
Explains the cookies active on your account session; these terms confirm that continued use of the platform constitutes acceptance of cookie use.
Withdrawal Policy
Details processing times for JazzCash, Easypaisa, SadaPay, and Raast withdrawals; these terms set the overarching rules that the withdrawal policy operates within.
Account Suspension Rules
Outlines the specific triggers for account suspension; these terms grant us the authority to act and define the appeals process available to you.
Promotional Conditions
Sets the conditions attached to any active promotions; these terms establish that promotional conditions form part of the overall agreement between you and hhbb.
Sportsbook Rules
Covers market settlement, void bets, and payout timing; these terms confirm that sportsbook rules are incorporated by reference and carry equal weight.
Game Fairness Statement
Describes how our random-number generation is audited; these terms confirm your right to request a fairness report for any disputed game round.
How We Have Structured These Terms for You
We have organised these terms so you can find the section relevant to your situation without reading the entire document. Each section is numbered, cross-referenced, and...
Numbered Sections
Every clause carries a unique number so our support team can direct you to the exact paragraph relevant to your query, cutting resolution time significantly.
Defined Terms Glossary
Words with specific legal meanings — such as 'account', 'transaction', and 'supported region' — are defined in a glossary at the start of the document for consistent interpretation.
Cross-Reference Index
Each section that connects to another policy includes a direct cross-reference, so you move between documents without losing context or missing a related obligation.
Version History Access
Your account dashboard shows the full version history of these terms, with a diff view highlighting exactly what changed between any two versions.
Printable Format
A clean, print-ready version of these terms is available from your account settings page, formatted for A4 with page numbers and section headings intact.
Language Clarity Commitment
We review these terms annually with a plain-language editor to ensure the reading level stays accessible to account holders across Pakistan without sacrificing legal precision.
Common Questions About These Terms
These terms take effect the moment you complete account registration on hhbb. By submitting your registration details, you confirm that you have read and agreed to every clause currently in force.
We send a notification to your registered email address at least seven days before any material change takes effect. The updated version is also flagged in your account dashboard with a summary of what changed.
Yes. All deposit and withdrawal activity processed through JazzCash, Easypaisa, SadaPay, and Raast is governed by these terms, including the timelines, dispute rights, and reversal conditions set out in the payments section.
Depending on the nature of the breach, we may issue a warning, place a temporary hold on your account, or close it permanently. The specific triggers and the appeals process are detailed in the account suspension section.
Access is available where local law permits. If you attempt to access your account from a region where we do not operate, your session may be restricted. These terms apply to your account regardless of where you are located.
Submit a dispute through the help centre or by emailing support with your account number and the transaction reference. We acknowledge within forty-eight hours and aim to resolve within fourteen days as set out in these terms.
No. The sportsbook rules and game fairness statement are separate documents, but these terms incorporate them by reference. Where there is a conflict, these terms take precedence unless the specific policy states otherwise.