Account Registration
Data collected at sign-up is limited to identity and contact fields required for account operation.
LEGAL REFERENCE
How hhbb Handles Your Personal Information
At hhbb, your personal data belongs to you. This policy explains exactly what we collect when you open an account, how we use it to keep your experience...
Account Data ProtectedPakistani Payment PrivacySecure Data StorageYour Right to AccessTransparent Data Use
What This Privacy Policy Covers and Why
This policy applies to all personal information you share with hhbb when creating an account, making deposits via JazzCash, Easypaisa, SadaPay or Raast, or contacting our support team. We collect your name, contact details, payment identifiers and account activity logs solely to operate your account, process withdrawals, and meet our obligations in supported regions where local law permits. We do not sell
your data to third parties. Retention periods follow applicable data-protection requirements, and we delete account data upon verified closure requests. Any third-party payment processor handling your JazzCash or Easypaisa transaction operates under its own data agreement, which we link from the payment screen.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PRIVACY CONTACT PATHS
Reach Us About Your Data
If you have a question about how we handle your personal information, our privacy team is reachable through the channels below. We aim to respond to all data-related queries within 72 hours.
Team online
Email Privacy Team
Send your data request or deletion query directly to our privacy address. We confirm receipt within 24 hours and resolve most requests within five business days of identity verification.
Live Chat Support
Open the chat widget inside your hhbb account dashboard to speak with a support agent about your data rights. Available daily during extended hours for Pakistan account holders.
Account Settings Panel
Access, correct or download your stored personal data directly from the Privacy section inside your account settings without needing to contact us first.
DATA TRUST SIGNALS
Why You Can Rely on Our Privacy Practices
We have built our data handling around clear principles: collect only what is necessary, store it securely, and give you control. These six commitments reflect how we operate your account data day...
Minimal Data Collection
We collect only the information required to verify your identity, process your JazzCash or Easypaisa payments, and maintain your account. Nothing beyond operational necessity is stored.
Encrypted Storage
All personal data is stored using industry-standard encryption at rest and in transit. Your account credentials and payment identifiers are never held in plain text on our servers.
No Third-Party Data Sales
Your personal information is never sold, rented or traded to marketing companies. We share data only with payment processors like JazzCash and Easypaisa strictly to complete your transactions.
Access and Correction Rights
You can view, correct or export the personal data we hold on your account at any time through the Privacy panel in your settings, or by contacting our privacy team directly.
Deletion on Request
Submit a verified account-closure and deletion request and we will remove your personal data from active systems within 30 days, retaining only what applicable law in supported regions requires.
Regular Policy Reviews
We review this privacy policy whenever our data practices change or applicable regulations in Pakistan and supported regions are updated, and we notify you of material changes by email.
POLICY CONSISTENCY
How This Policy Aligns Across Our Platform
Our privacy commitments are consistent whether you are accessing hhbb on mobile, desktop or through our app. The same data rights apply regardless of which section of the platform you use.
Payment Processing
JazzCash, Easypaisa, SadaPay and Raast transactions are processed under the same data minimisation standard.
Live Casino Sessions
Session activity logs are retained for security and dispute resolution only, not for marketing profiling.
Sports Betting Activity
Wagering history is stored on your account and accessible to you; it is not shared with external data brokers.
Customer Support Chats
Support conversations are logged for quality and dispute purposes and are subject to the same deletion rights.
Mobile App Usage
The app collects no additional data beyond what the web platform collects; device identifiers are used only for session security.
Account Closure
All sections of the platform apply the same 30-day deletion timeline following a verified closure request.
Key Elements of Our Privacy Framework
Our privacy framework is structured so you can find what matters to you quickly. Each element below reflects a concrete aspect of how we manage your...
Lawful Basis Statement
We process your data on the lawful bases of contract performance and legitimate interest. For Pakistan account holders in supported regions, we document the applicable basis for each data category we hold.
Cookie Controls
Our cookie banner lets you accept, reject or customise non-essential cookies on your first visit. Your preference is stored and respected on every subsequent session without re-prompting.
Data Portability
Request a structured export of your account data in a common machine-readable format. We prepare and deliver the export to your registered email address within ten business days.
Breach Notification
In the event of a data breach affecting your personal information, we will notify you and relevant authorities within the timeframes required by applicable law in supported regions.
Children's Data Policy
Our platform is not directed at minors. We do not knowingly collect personal data from anyone who does not meet the age requirements set by applicable law in their supported region.
Policy Version History
Each published version of this policy carries a revision date. You can request previous versions from our privacy team to compare what has changed between updates.
Common Questions About Your Data at hhbb
We collect your name, email address, phone number, date of birth and the payment identifiers associated with your JazzCash, Easypaisa, SadaPay or Raast account. We also log your account activity for security purposes.
Payment identifiers are passed to the relevant processor to complete your transaction and are stored in encrypted form on our servers. We do not store full payment credentials and never share them with unrelated third parties.
Yes. Open the Privacy section in your account settings to download a structured export, or email our privacy team. We deliver the export to your registered address within ten business days of verifying your identity.
Submit a verified deletion request through the Privacy panel in your account settings or by contacting our privacy team by email. We remove your data from active systems within 30 days, subject to legal retention obligations in supported regions.
No. We do not sell, rent or share your personal data with marketing companies. Data is shared only with payment processors like JazzCash and Easypaisa to the extent needed to complete your transactions.
We send an email notification to your registered address whenever we make a material change to this policy. The revision date at the top of the page always reflects when the current version was published.
Following a verified closure request, we delete your personal data from active systems within 30 days. Certain records may be retained longer where applicable law in supported regions requires it, after which they are permanently removed.